For SMEs
Keep operations steady while you scale. A managed support pod handles customer desk, sales ops, finance admin, and day-to-day coordination so your team stays focused on growth
You might be here if
Replies lag across email, chat, or phone
Leads get routed late or without clear next steps
Invoices go out but payments age out
SOPs exist yet every team follows a different version
Onboarding or offboarding steps are missed
- Reports are noisy and no one owns follow-ups
Solution snapshot
Pod coverage
A small team with one point of contact for reliability and continuity
Channel SLAs
Business hours by default with options for evenings or weekends.
Documented SOPs
We write and maintain the playbooks your teams follow.
Ops dashboard
A simple weekly view of FRT, resolution, lead speed, AR aging, and task health.
Tool fit
We work inside your stack and improve it, not replace it
Elastic capacity
Add hours or seats as seasonality and pipeline demand change.
Ready when you are
Book a 15 minute call or request a quote. We will map your queues, size the pod, and start quickly
Frequently Asked Questions
- SMEs
Customer desk, lead routing, pipeline hygiene, invoice prep and reminders, vendor coordination, and SOP documentation.
You get a pod with one point of contact and named backups so coverage is consistent.
We align to your time zone. Business hours by default. Evenings or weekends are available on request.
We use your help desk, CRM, finance, and chat tools with role-based access and admin only where required.
NDAs, least-privilege permissions, 2FA, and your password manager. Audit logs stay in your systems.
Weekly dashboard with FRT, resolution time, meeting set rate, stage aging, AR days outstanding, and CSAT.
Monthly plans sized by hours and functions. Start with Standard and upgrade to Advance for pod coverage and extended hours
Yes. We increase hours or add seats temporarily, then scale down after the peak.
