Small‑Business Staffing
Dependable coordinators and reps for admin, support, and operations. We cover customer care, data entry, bookkeeping assistance, sales support, fulfillment, and more. Quick start. Clear pricing.
Growing a company is smoother when routine work is handled. Rukota places trained people who slot into your systems, follow clear playbooks, and report progress with simple KPIs.
We screen for attitude, communication, and tool fluency. Expect fast responses, clean handoffs, and a plan that scales with demand.
Capacity On Demand
Spin up help in days. Add hands for admin, support, and fulfillment without long hiring cycles.
Around-the-Clock Coverage
Choose daytime, evenings, weekends, or full 24 hour schedules across time zones.
Customer Care Done Right
Phone, email, and WhatsApp managed your way, using your tone, templates, and escalation rules.
Smart Cost, Real Value
Predictable pricing with monthly plans or pay as you go. No hidden fees
Typical Responsibilities
- Administrative coordination • Multichannel customer support
- Data entry, research, and reporting
- CRM updates and hygiene
- Appointment setting and lead follow-up
- Accounts receivable reminders and basic bookkeeping assistance
- Order processing and fulfillment
- Inventory and vendor coordination
- E-commerce support
Focus Areas
Support and SDR: ticket triage, call routing, appointment setting, lead nurturing, pipeline touches.
Finance Admin: invoice prep, payment follow-ups, reconciliation support under your accountant.
E-commerce Ops: product listings, order processing, shipping coordination, returns for Shopify or WooCommerce.
3 Simple Steps to Process
Getting started is fast. We collect your tasks, tools, hours, and targets, then recommend coverage. You meet a shortlisted candidate, review a small trial, and confirm fit. We document the workflow and go live with SLAs, scheduled check-ins, and one contact person. Most teams launch within 3 to 5 business days.
Define
Share tasks, and hours. We agree on goals and the metrics that matter.
Select
Review a vetted profile, meet them, run a trial task, and align on the workflow.
Go Live
Start with a written playbook, and turnaround SLAs.
Once you approve the match, we begin delivery. Your assistant works from a documented playbook, tracks hours, and reports progress on a set schedule. You can adjust scope or hours at any time, and if the fit is not right during the trial window we replace at no cost. Expect:
Day-to-day Tasks We Cover
Admin and Ops: scheduling, meeting notes, research, data entry, reporting, CRM hygiene
Customer Support: chat, email, and phone support, ticket triage, follow-ups, feedback
captureSales Support: lead routing, outreach sequences, appointment setting, pipeline updates
E-commerce and Fulfillment: listings, order processing, shipping coordination, returns
Our Operating Model
Fast onboarding with documented playbooks
Tool fluency in Google Workspace, Microsoft 365, Slack, HubSpot, Salesforce, Zendesk,
Freshdesk, QuickBooks, Xero, Shopify, WooCommerce, ClickUp, TrelloSecurity and privacy with NDAs and role-based access
Replacement guarantee during the trial window
Outcomes you will Notice
More time for selling and delivery
Faster replies to customers and prospects
Cleaner processes and fewer missed handoffs
Lower cost compared to recruiting and training alone
Ready to Free Up Your Team?
Start now and receive:
- A living playbook and task queue
- Weekly check-ins and clear SLAs
- KPI and hours summaries you can scan quickly
- Easy scaling up or down as needs change
Our Services
Download
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Request For A Quote
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Book a Call With Our Reps
nce you approve the match, we begin delivery. Your assistant works from a documented playbook, tracks hours, and reports progress on a set schedule. You can adjust scope or hours at any time, and if the fit is not right during the trial window we replace at no cost. Expect:
